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When Employees TURN!!!

To learn what turns employees against their bosses and their companies, the Manpower Group polled employees and HR managers.

Here’s Manpower’s 10 worst loyalty-killers, in reverse order of importance to employees:

10 reasons employees (dislike) their employers
It isn’t all that complicated to instill loyalty in employees — especially the good ones.

10. Complicated communication. Employees want to be informed, but not confused.

9. No employee input into decisions. Everyone wants to give an opinion – and feel that it matters.

8. No feedback or delayed feedback, especially for good work. Don’t fall into the thinking of “unless I criticize you, assume you’re doing OK.”

7. Too few one-on-one meetings. People crave the boss’s time and attention.

6. Too much rigidity. Rules that are in place because “we’ve always done it that way” are dangerous.

5. Lots of talk and little listening. A manager whose talking time outweighs listening time will lose employee loyalty and attention.

4. Just plain bad and uncaring supervisors. Employees know who they are. Trust us, they know.

3. Not using employee strengths. Employees want a chance to shine at what they do best.

2. Employees’ not knowing how they’ll benefit personally. Everyone listens to radio station WIFM – “What’s in It For Me?”

And the worst engagement-killer, according to the poll, is …

1. Lack of dignity and respect. Treat people as if they’re machines, and you’ll end up with robots.

   

Have a conversation

Have a Conversation.
One of the key points that I try to make when discussing the new rules of marketing and about the transformations taking place in business today is that it is no longer about “campaigns” it is about having “conversations.”
What exactly is a conversation? How good are you at starting one? So many sales people are anxious to talk or to make a presentation or even have “small talk.” Today if you want to build your business, your marketing should be a strong dose of conversations.
Conversations are interactive communication where each person is responding and providing feedback to what has been previously said.  There should be an element of spontaneity as well allowing for some unpredictable directions but proceeding to a better understanding between the parties.  They should also be polite and respectful with careful and conscious listening.
Becoming astute at the art of conversation will make you a better marketer and a better business partner. Your clients will perceive you as brilliant when you can help them express where their challenges and pain points are and you are actually listening for understanding.
A good conversation with a new prospect can become the beginning of a deeper relationship, which leads to loyalty and long-term value. Interestingly and perhaps a bit ironically, the best conversationalists often say the least. They ask the other about the most important things to that person and demonstrate authentic caring in the responses that they hear in response.
If all of your professional training has been sales training, perhaps it is time for you to relearn the art of conversation. Sharing information with caring and service in mind could become your best marketing tool in this brave new world.
You can improve your conversations by practicing these few best practices:
Learn about the person before you first meet them. Google them. Look them up on LinkedIn. Don’t be a stalker but find some good starting points for a conversation.
Ask questions that pertain to them, to their favorite activities, to their best moments at work, to the accomplishments that they are most proud of. Move the questions around areas of their work or business where you may find places to serve.
Practice active listening with eye contact, by paraphrasing and asking clarifying questions.
Fear not the silence. If there is a lull, try to add to their point and share something personal and then ask another question.
Be respectful of their time. Try to wrap it up if the conversation is not productive for both of you. But remember the feeling you leave them with is your most important leave behind.
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